Terms & Conditions

  • Offer is valid at Royal Orchid Sheraton Hotel & Towers.
  • Rates are subject to applicable government taxes and service charges (17.7%).
  • Credit card will be charged at time of booking. Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.
  • If booking by phone, please quote rate plan, DALYFS.
  • The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card – contact the hotel directly for information regarding bank transfers.
  • Credit/Debit Card Policy:
    • Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
  • Payment Policy:
    • Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.
    • Cheque: Banker cheques are not accepted. Traveller’s cheques are accepted for payment or exchange. Guest must show valid passport for the transaction.
    • Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.
  • Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.
  • Offer is subject to availability at the time of reservation.
  • A limited number of rooms may be available at these rates.
  • Blackout dates and other restrictions may apply.
  • Offer not applicable to groups.
  • Not to be combined with other offers or promotions and subject to change.
  • Not responsible for omissions or typographical errors.
  • Void where prohibited by law.
  • ©2017 Marriott International, Inc. All Rights Reserved. Starpoints, SPG, Preferred Guest, Sheraton, Westin, St. Regis, The Luxury Collection, W, Le Méridien, Design Hotels, Tribute Portfolio, Element, Aloft, Four Points and their respective logos are trademarks of Marriott International, Inc., or its affiliates.

©2018 Marriott International, Inc.

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